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Service Level Agreement
Last updated: September 18, 20261. Service Commitments
Jyosa Labs service-level commitments are defined per engagement based on production scope, infrastructure ownership, support requirements, and launch timelines.
2. Availability and Support
For active production systems, availability targets, support windows, incident response expectations, and escalation paths are documented in the applicable statement of work or managed-services agreement.
3. Engagement-Specific Terms
Because AI systems vary across model hosting, retrieval infrastructure, data pipelines, and customer environments, service-level terms are finalized with each customer before production handoff.
4. Contact
Contact Jyosa Labs for engagement-specific commitments and production support terms.